Donna Large in Pure Leather

Crafting times

Once you have placed your order, then a request will be sent to our workshops to start crafting your item. The workshop will first check to see if they have one already made. If it’s one of our best sellers, we may have crafted a couple in anticipation of your order. 

If we do have one ready-made that matches your needs, or can be customised easily to match your needs, then we usually dispatch those items within 24-48 working hours, but it can be marginally longer if the weekend is involved in the process. 

If we need to make your item from fresh, then we’d recommend allowing 1-3 weeks.

Delivery times

Once it’s dispatched, then you should receive it quickly as we use express couriers.

• Indian orders can expect your delivery for the next or next to next working day.

Everything is handled very efficiently with your ease in mind.

That's Correct. All our beautiful handcrafted leather bags come with a 5-year extended craftsmanship guarantee.

Sure! 

We understand that from time to time, you may wish to return a product to us. This may be due to a dislike of the colour, needing a different size, or it could simply be an unwanted gift. You will be happy to know that we have a standard 15-day returns policy to enable you to return products to us in appropriate circumstances. 

Upon receiving the goods back, it will have to pass the QC. Once it does that, you can either opt for an exchange or a lifetime validity store code

Please Note: We do not process refunds in any circumstances

We strongly believe in local. It’s friendlier for our planet if we endeavour to source all our raw materials as locally as possible and put the items together centrally.

So, most of our raw materials are locally-made.

For packaging; we design our own in the most eco-friendly manner we can that ensures your items arrive in perfect condition. Nearly all our packing is 100% recycled and 100% recyclable – the only reason we can’t say ALL our packaging is 100% recyclable, is because a small number of clients use a different supply chain that requires goods to be packed differently to our standards. 

Even the fabrics we use on our dustbags are “Made in the India"

More than you can imagine! 

After more than 50-years doing what we have uniquely done, we have created a lot of trust and confidence from customers in over 100 countries. We are always looking at the best ways to get products to our customers. All our larger consignments are either tracked or signed for, to ensure they don’t get lost in transit. Below you will see how shipping around the world works.

Yes! It is very important to clean and look after your leather as it is a natural material and it will age and deteriorate slightly over time. So to ensure your leather products longevity you should look after it. 

Regular care of your leather product is essential and the regularity depends on how often you use your leather product. For instance, if you use your leather bag every day then clean and care for it every couple of weeks, if you use it couple of times a week, then every three months and if you use it occasionally then at least every year.Never leave your leather bag without any care for more than a year.

There are few very good products out there in the market as well

Oh o! Don't panic as it can happen to the best of us. Empty the bag first. Then fill it will tissue or newspaper so that it helps to retain the shape of the leather and absorb excess moisture. Don't close the bag, leave it open and let it dry naturally. 

Don't force dry your bag by putting it on a radiator or using a hair dryer. Let it dry naturally. It might take days but do it. 

Once that it is dry, use some lotion on the underside of the leather to add moisture back. 

First you need to understand that leather is a natural material and so mould will grow on natural material. However, there are things we can do to prevent this:

1. Look after your bag regularly and use care products on it.
2. Don't store your bag in damp places.
3. When you store your bag, use a dust bag, made from breathable material.

All our leather satchel bags come with a lovely dust bag that you can use to store your bag safely. It not only helps to store your bag when you are not using it but also protects it from unwanted scratches that you can get on the leather accidentally. Our dust bags are made from cotton which is a breathable material. Always use a dust bag for short term storage. 

Whatever you do, don't store your leather bag in a damp place. Store it in a place that is not too warm nor cold to keep it safe. Always use the dust bag that you get with your bag. And put your bag in the dust the dust bag and then put it in a plastic zip-lock bag together with some packets of silica gel - to help keep unwanted moisture out. Try to push out the air as much as possible before you close it so that it gives an airtight closure.